Grouse Mountain Resort

One of Vancouver’s premier attractions, locals and tourists from around the world visit the mountain for skiing, snowboarding, show shoeing, hiking, mountain biking, wildlife watching, and more.

The challenge

Before teaming up with IONICA, the Grouse Mountain site was subject to outages and performance issues, particularly during high traffic periods. A promising winter season was about to begin, with substantial snowfall expected, and more customers than ever were booking their visits online. This was a key moment, and Grouse Mountain needed the right partner to help.


IONICA replaced Grouse Mountain’s single server production environment with all new custom high availability infrastructure, comprehensive monitoring, high performance caching in our Vancouver data centre – all designed and built in less than a week.

Benefit realisation

Since their move to IONICA’s Canadian cloud platform and site reliability engineering services, Grouse Mountain site performance improved dramatically. Page load times went down to 1 – 2 seconds – an improvement of over 50% on both mobile and desktop platforms. The site achieved an Apdex performance score of 99%, along with an unprecedented up-time and reliability record, with only one site interruption in five years

Services provided

  • Consulting
  • Environment design and build
  • Monitoring
  • Management and maintenance
  • Database performance and reliability tuning
  • Incident response

Technical information

  • Languages and frameworks: Ruby on Rails, NodeJS
  • Databases: MariaDB/MySQL, PostgreSQL, Redis
  • Operating systems: Linux
  • Services: web servers, file synchronisation, static asset caching, op-code caching, databases