Bank of Montreal (BMO)


About BMO

Bank of Montréal is one of Canada’s “big five” national banks, with personal and commercial banking, wealth management, and investment services divisions. The firm has over 12 million customers in Canada and around the world.

Challenge

BMO needed highly secure, fast, and flexible managed hosting infrastructure for their AdviceDirect personal banking campaign. Their existing solution had severe performance issues, and the service provider was unresponsive. BMO could not launch the AdviceDirect campaign to the public until these issues were rectified.

Solutions

Along with partner Wunderman Blast Radius, IONICA designed, built, secured, monitored, and managed a secure, high performance hosting solution that provided BMO with the flexibility they needed for their dynamic campaign while respecting its budgetary constraints

Benefit realisation

Since their move to IONICA’s Canadian cloud platform and site reliability engineering services, BMO AdviceDirect site performance and availability improved dramatically. Outages stopped completely. A new agile and responsive team delivered rapid results, enabling the campaign to adapt and stay on target with customers.

Services provided

  • Consulting, environment design and build, static asset caching, monitoring, management and maintenance, and incident response.
  • Technical information
  • Languages and frameworks: PHP, JavaScript
  • Operating systems: Linux
  • Services: web servers, static asset caching, firewalls, code deployment tools